Privacy Policy

Information We Collect

We may collect information that you voluntarily provide, including your name, telephone number, email address, service address, ZIP code, service or project details, appointment information, membership information, and communications with ServiceMax.

When you use our website, we may also automatically collect limited technical information such as browser type, device type, IP address, referring pages, pages viewed, and general website usage information.

How We Use Information

We may use information to respond to service and estimate requests; schedule and manage appointments; communicate about jobs, estimates, invoices, memberships, and customer-service matters; send service reminders and membership or renewal communications when permitted; maintain customer and service records; improve our website and services; prevent fraud or abuse; and comply with legal or business requirements.

Text Messages and Mobile Information

If you provide your mobile telephone number and consent to receive text messages, ServiceMax may send texts related to service requests, appointments, estimates, job updates, membership information, and membership renewals. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance where supported.

Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services. Mobile opt-in information and text-message consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Email Communications

If you choose to receive email communications, ServiceMax may send service-related information, company news, maintenance reminders, membership information, or promotional communications. You may unsubscribe from promotional email communications using the unsubscribe option included in those messages.

Service Providers

We may use third-party providers to operate portions of our business and website, including customer-management and scheduling platforms, communications providers, website hosting providers, analytics services, payment or financing providers, and review platforms. These providers may receive information only as reasonably necessary to perform services for ServiceMax and are subject to their own privacy practices.

Financing

Financing applications and financing-related information submitted through a third-party financing provider are governed by that provider's privacy policy and terms. ServiceMax does not control information you submit directly to a financing provider.

Cookies and Analytics

Our website may use cookies, browser storage, analytics technologies, or similar tools to operate the website, understand website usage, remember preferences, and improve performance. You may be able to control cookies through your browser settings.

Information Sharing

ServiceMax does not sell your personal information. We may disclose information to service providers that assist us in operating our business, when necessary to complete a transaction or provide requested services, when required by law, or when reasonably necessary to protect ServiceMax, our customers, or others.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and customer records, comply with legal obligations, resolve disputes, and enforce agreements.

Children's Privacy

Our website and services are intended for adults seeking residential or commercial services and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Your Choices

You may contact us to request that we update or correct information we maintain about you. Certain information may need to be retained for legitimate business, contractual, tax, accounting, warranty, or legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.