SM
ServiceMax Assistant Hi — I’ll help organize your request. Start by choosing the type of service you need.
Thinking
Step 1
What can we help with today?
Select the ServiceMax division that best matches your request. Then choose the request type and the service you need.
❄ Heating & Air Conditioning Repairs, replacements, maintenance, heat pumps, ductless, fan coils and more. ⚡ Electrical Panels, wiring, lighting, outlets, switches, EV chargers and troubleshooting. ▣ Residential Generators Generac installation, service, repair, annual maintenance and memberships. ⌂ Remodeling Kitchens, baths, basements, drywall, tile and turnkey project support. ★ Memberships HVAC and generator membership questions, renewals and plan details.
Step 2
What type of request is this? Choose the request type that best fits what you need today.
🛠 Service / Repair Something is not working properly and needs service. ✦ Estimate / New Project Planning a new installation, upgrade or remodel project. ✓ Maintenance Routine maintenance, tune-up or preventive service. ☑ Membership Question Questions about plans, renewals, pricing or coverage. … Other Something else not listed above.
Step 3
Choose your service Choose the specific service that best matches your request.
Choose your service
Select the option that best matches your request.
Step 4
Tell us about the job.
This helps us route your request to the right team and understand how quickly you need help.
One quick safety question
Because you selected Emergency, tell us whether there is an immediate safety concern.
Is there an immediate safety concern?
Select one
No immediate safety concern
Electrical burning / smoke
Gas odor
Water leak / active damage
Other immediate concern
When are you hoping to get started?
A rough timeframe helps us route planning and estimate requests appropriately.
Preferred timeframe
Select timeframe
Within 1–2 weeks
Within 30 days
1–3 months
3+ months
Just researching for now
Optional equipment detail
If this is HVAC or generator service, an approximate equipment age can help our team prepare.
Approximate equipment age
Not sure / skip
Under 5 years
5–10 years
10–15 years
15–20 years
20+ years
Tip for faster response Share where the work is located and how urgent it is so we can connect you with the right ServiceMax team as quickly as possible.
Step 5
Tell us more.
Describe the issue, project, equipment, or goals in your own words. The more detail you provide, the better prepared our team will be.
What should we know?
Examples: “No cooling on second floor,” “looking for a heat pump estimate,” “need panel upgrade and EV charger,” or “annual generator maintenance.”
ServiceMax Assistant: Your selections are being organized into a concise service request for our team.
Step 6
How should we contact you?
Enter your contact information so ServiceMax can follow up regarding your request.
Email address
Step 7
Review and send.
Confirm the details below, then send your request to the ServiceMax team.
Leave this field empty
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